Cutting first-decision time by 84% for a multi-line carrier
A top-5 carrier needed underwriters to triage submissions in minutes, not days, without losing risk discipline.
↓ 84%
First-decision time
↑ 2.6×
Underwriter capacity
47%
STP rate
← Insights
Case studies
Outcomes, not slideware.
A selection of enterprise programs we've shipped — what we set out to move, and what actually moved.
Voice agents handling 1.8M monthly calls across 9 languages
A regional bank wanted to modernize IVR without replacing its contact center stack — and serve customers in their first language.
62%
Containment
9
Languages live
↓ 38%
AHT (assisted)
Lifting recharge revenue 11% with next-best-action decisioning
A national operator was orchestrating campaigns by segment, not by customer — leaving margin on the table on every interaction.
↑ 11%
Recharge revenue
↓ 70%
Campaign cycle time
320M
Decisions / day
Agent assist that cut documentation time in half
A hospital network's clinicians were losing two hours a day to charting. We deployed an ambient assist agent inside the existing EHR.
↓ 51%
Documentation time
+34
Clinician NPS
23
Sites live
See what's possible in your context
A 45-minute session to map a use case to outcomes, with rough sizing.